In April 2000, Pres Homes adopted a Corporate Compliance program.  This program is a formal commitment on our part to follow certain procedures which we hope will ensure our compliance with applicable rules and regulations.  Our Corporate Compliance program is intended to demonstrate our commitment to compliance and thereby to protect the source of much of our funding ~ namely the state and federal governments.  One component of our program is a help line.  The help line is a voice mailbox monitored by the Corporate Compliance Officer.  Any employee, resident, family member, volunteer, vendor, or visitor is welcome to use the help line to report any violation of regulations, policies, or codes of conduct.  The help line telephone number is 651/631-6168.

We have also developed six different codes of conduct.  Throughout the rest of this week, we will review each of these codes and how they relate to us.  The first code is:  PHS’ employees and partners will strive to deliver quality health care services.  The use of the word “partners” in our codes of conduct refers to vendors, board members, volunteers, and others who have some sort of relationship with Pres Homes.

It is not surprising that our commitment to deliver great health care services is our first code of conduct.  Many of our residents or family members choose Pres Homes because the residents need some degree of nursing or personal care.  What does it mean to provide quality care?  In brief, it means that ~

·  We will respect a resident’s dignity and treat him or her with
   consideration, courtesy and respect.

·  We will honor the residents’ choice of health care providers.

·  Residents have the right to have complete information in order to
   make intelligent decisions.

·  We will only employ people with proper credentials, experience
   and expertise.

·  No deficiency or error should be ignored or covered up.

·  Our highest priority is the health and safety of our residents and
   ourselves, and we all strive to do our jobs so that no harm is caused
   to our residents, the public or ourselves.

If you know or suspect that this code has been violated, tell your supervisor.  If there is no resolution to your concern, feel free to call the help line at 651/631-6168.

Amazing God, You know the complexity, and yet the simplicity, of human beings because You created us in Your image.  Enable us to consider the whole personhood of others as You do for us.  We are healthy only when all parts of our lives are lived in harmony with Your will.  Teach us how to live wholesome lives so we might minister to physical, social, mental, emotional and spiritual needs of everyone in our community.

We now lift up the joys and concerns that have been shared for prayer.  (Name them or pause in silence.)

We pray this for the glory of Your Name, Amen.